VGT MEDIA, LLC, d/b/a Dr. Personal Injury Growth (“Company,” “we,” “us,” or “our”) provides the Dr. Personal Injury Growth program (the “Program”), a six-month done-for-you program that includes attorney outreach, coaching, educational materials, and complimentary access to the PI Chiro Nexus software platform. This Return and Refund Policy explains how refunds, cancellations, disputes, and chargebacks are handled for the Program.
1. No Refunds
All Program payments are non-refundable to the maximum extent permitted by law. The Program fee covers the full six-month Program Term, whether it is paid in full or in installments, and includes services, onboarding, coaching, outreach, educational materials, templates, and related offerings.
By enrolling in the Program, Customer acknowledges and agrees that:
- Customer is responsible for reviewing the Program before enrolling.
- Customer is responsible for ensuring the Program is a fit for Customer’s business needs.
- Non-use, dissatisfaction, change of mind, or not reaching the Program’s 15-patient benchmark or any other particular result does not entitle Customer to a refund.
2. The Benchmark Extension Is Not a Refund
If Customer does not reach the Program’s 15-patient benchmark during the Program Term, Customer may be eligible for a Benchmark Extension of up to three (3) additional months of the Program at no charge, as described in the Terms of Service. The Benchmark Extension is a continuation of services. It is not a refund, credit, discount, or payment of any kind, and it has no cash value.
3. Complimentary Software Access
The PI Chiro Nexus software access included with the Program has no separate cash value and cannot be exchanged for a refund, credit, or discount. If Customer chooses to continue using the software on a paid subscription after the complimentary period, that subscription is separate from the Program and is governed by the PI Chiro Nexus Terms of Service and Refund and Cancellation Policy.
4. No Physical Returns
The Program is digital and service-based, so there are no physical items to return.
5. Cancellations
Customer commits to the full six-month Program Term. Customer may cancel by emailing support@vgtmedia.com. If Customer cancels before the Program Term ends, Customer remains responsible for the remaining balance of the Program fee, including any remaining installments, and the Benchmark Extension will not be available. Cancellation does not eliminate amounts already due or already billed.
6. Disputes and Chargebacks
If you have a concern, please contact us at support@vgtmedia.com before contacting your bank or card issuer. Customer agrees not to initiate a chargeback, reversal, payment dispute, or similar claim without first notifying Company in writing and giving Company a reasonable opportunity to resolve the issue in good faith.
If Customer initiates a dispute, chargeback, reversal, or similar claim:
- Customer remains responsible for the disputed amount.
- Customer is responsible for any related chargeback fees, bank fees, processor fees, collection costs, and reasonable attorney’s fees to the extent permitted by law.
- Company may suspend or terminate the Program while the dispute is pending or after a dispute is filed, to the extent permitted by law.
A claim that the Program was not provided is distinct from dissatisfaction with its results. Company maintains records evidencing delivery, including software access codes issued, account creation, login activity, materials made available, outreach performed on Customer’s behalf, and any delivery confirmation submitted by Customer, as described in the Delivery and Acceptance section of the Terms of Service.
7. Good-Faith Resolution
We want to resolve issues fairly and quickly. Before filing a dispute, Customer agrees to send Company written notice describing the issue so the parties may attempt to resolve it in good faith.
8. Exceptions Required by Law
Nothing in this Return and Refund Policy limits any rights that cannot legally be waived. If applicable law requires a refund or other remedy, Company will comply with that law.
9. Contact Information
If you have a billing or refund-related concern, contact us at:
VGT MEDIA, LLC
d/b/a Dr. Personal Injury Growth
500 North Andrews Avenue, Fort Lauderdale, FL 33301
support@vgtmedia.com